FAQs

 Feel free to review our most frequently asked questions in regards to locating product information, checking your order status, making a return or exchange on an item, or learning more about our shipping policies and rates. As always, if your question isn't answered here, you can always reach out to us by viewing our contact page.

Product Information

Many of the clothing items listed on our online store display sizing information that can be found directly on the product page. We have also placed a convenient "Sizing Chart" button on every product page that can easily be clicked and you will be directed to the appropriate sizing charts. You can also visit our Sizing Information page directly by clicking here!

Absolutely! We would be happy to provide you with a free quote for your project. View our custom imprinting and embroidery page here.

Send us an e-mail at customerservice@hivis365.com to receive a copy of your invoice.

Order Status

Your order status is automatically updated and sent via e-mail address or text message to the e-mail address or phone number that you provided us with at the time of your order. If you have not received these messages or would like more information on your order, please reach out to us by calling us at 607-438-3911 or e-mailing us at customerservice@hivis365.com. Be sure to visit our order status page here for more information on the order process.

If you would like to cancel your order or make a change after the order has already been submitted, you should contact us as soon as possible either by phone at 607-438-3911 or by e-mail at customerservice@hivis365.com. Requests may not be authorized after the order has already shipped as our Return Policy will then take effect.

Returns

Check out our Return Policy and find out how to process a return here.

Shipping

Our shipping policy is simple and employs flat rate shipping rates. You can view our shipping rates here. Heavy items and items of unusual packaging may require a custom shipping quote. We won't process your order until we've received your acceptance of the custom quote in these instances.

We process orders for shipment between 8 AM and 5 PM EST Monday-Friday. Please contact us for quotes for expedited shipping by e-mailing us at customerservice@hivis365.com or by calling us at 607-438-3911.

Typically, we'll send you a tracking number as an update via the e-mail you recorded when you placed an order. However, if you have not received a tracking order and are curious about the status of your order please contact us at customerservice@hivis365.com.

Free shipping applies to orders over $99. Restrictions apply. Please view information on this promotion here.